https://www.ccspecialists.co.uk/case-study daily 0.75 2019-06-25 https://www.ccspecialists.co.uk/case-study/call-centre-optimisation monthly 0.5 2020-02-05 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562698669552-ATCWLX5W2URXR30K0HP9/contact+centre+optimisation.jpg Case Studies-Summary - Call Centre Optimisation https://www.ccspecialists.co.uk/case-study/contact-centre-transformation monthly 0.5 2019-07-15 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562677992439-IP981J4P7BR30VZ8W5KF/contact+centre+transformation.jpg Case Studies-Summary - Contact Centre Transformation https://www.ccspecialists.co.uk/case-study/unified-communication monthly 0.5 2019-07-11 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562671811920-AEXZ889ME5WCDX96CC9P/Unified+Communication.jpg Case Studies-Summary - Unified Communication https://www.ccspecialists.co.uk/case-study/voice-transformation monthly 0.5 2019-07-11 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562676297876-B5XUYSJBPJWGK1QPF1RH/call+centre+transformation1.jpg Case Studies-Summary - Voice Transformation https://www.ccspecialists.co.uk/case-study/contact-centre-migration monthly 0.5 2019-07-11 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562792993323-D5X2NX6LRNLR3779EEWM/Migration.png Case Studies-Summary - Contact Centre Migration https://www.ccspecialists.co.uk/case-study/network-transformation-programme monthly 0.5 2019-07-09 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562588695023-7BP7ERSRCHLJ7GE42UJ4/image-asset.jpeg Case Studies-Summary - Network Transformation Programme https://www.ccspecialists.co.uk/capability daily 0.75 2019-07-09 https://www.ccspecialists.co.uk/capability/business-strategy-and-transformation monthly 0.5 2019-07-15 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1561468702714-DNR8HBE6GT5ZKTBG9FTK/Telephony.jpg Capabilities-Summary - Business Strategy & Transformation https://www.ccspecialists.co.uk/capability/operational-and-technology-audits monthly 0.5 2019-07-15 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1561468985717-58339FEQTO2VSG263SHC/Product+Evaluation+Audits.jpg Capabilities-Summary - Operational & Technology Audits https://www.ccspecialists.co.uk/capability/design-rfp-and-procurement-services monthly 0.5 2019-07-15 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1561469091353-GIEIZ76S0Q2BMSXI0QD2/Business+Architecture+Analysis.jpg Capabilities-Summary - Design, RFP & Procurement Services https://www.ccspecialists.co.uk/capability/programme-and-project-management monthly 0.5 2019-07-15 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1561716368402-0ECDW50E31IQSSY2XY5F/Programme+Project+Management.jpg Capabilities-Summary - Programme & Project Management https://www.ccspecialists.co.uk/capability/business-architecture-amp-analysis monthly 0.5 2019-07-09 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1561716464211-SXQDPV8R0BN1814HBXCS/Business+Architecture+Analysis.jpg Capabilities-Summary - Business Architecture & Analysis https://www.ccspecialists.co.uk/capability/unified-communications-omni-channel monthly 0.5 2019-07-15 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1561716576415-IQ0TPVPBMO3X3M63RJJF/Unified+Communications+Omni-Channel.jpg Capabilities-Summary - Unified Communications/Omni-Channel https://www.ccspecialists.co.uk/capability/telephony-ivrs-and-queues monthly 0.5 2019-07-15 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1561716697663-KGXZTB608BPIM5QVVZ4S/IVR%E2%80%99s+and+Queues.jpg Capabilities-Summary - Telephony, IVRs and Queues https://www.ccspecialists.co.uk/capability/ux-and-cs-design monthly 0.5 2019-07-15 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562668738756-LQPCNEJ8U15MI0NQ1BM1/ux+cs+design.jpg Capabilities-Summary - UX & CS Design https://www.ccspecialists.co.uk/capability/operational-design-and-support monthly 0.5 2019-07-15 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1561716949999-AVIG5I0X6GV3OJ6Q5SFH/image-asset.jpeg Capabilities-Summary - Operational Design & Support https://www.ccspecialists.co.uk/capability/service-design-and-delivery monthly 0.5 2019-07-15 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1561717119893-QO6ID8B6MFARF4NQ6V4Y/Programme+Project+Management.jpg Capabilities-Summary - Service Design & Delivery https://www.ccspecialists.co.uk/capability/testing monthly 0.5 2019-07-09 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1561717217894-TGUJPQGZZMCXE8528MKA/Testing.jpg Capabilities-Summary - Testing https://www.ccspecialists.co.uk/capability/training monthly 0.5 2019-07-09 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1561717299467-F8FGFBYSUIQ47C2V5HMG/image-asset.jpeg Capabilities-Summary - Training https://www.ccspecialists.co.uk/about-us daily 1.0 2023-04-13 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1561476488001-7EJPLTVB2XCC5OGUCYNS/shutterstock_384712078.jpg Home https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562587248490-TNPC6BXR731OZIXTMG20/callc.jpg Home https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1561982843572-U6222SLMSZYRLPNU093W/callc.jpg Home - Here to help companies improve and transform their Contact Centres https://www.ccspecialists.co.uk/blogs daily 0.75 2020-03-12 https://www.ccspecialists.co.uk/blogs/agent-up-selling-and-cross-selling monthly 0.5 2019-12-10 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1575461701197-T22VBYX0XBI8UVYC7JW1/Man+talking+on+the+phone+.jpg Blogs - Agent up-selling and cross-selling https://www.ccspecialists.co.uk/blogs/chatbots-supporting-your-live-chat-service monthly 0.5 2019-12-12 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1575460211226-BTHO749Q2ERSK1837VWT/Chat+Bot+.jpg Blogs - Chatbots supporting your Live Chat service https://www.ccspecialists.co.uk/blogs/using-messaging-in-your-customer-service-strategy monthly 0.5 2019-12-12 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1576148096103-BLD9UM2891K7I9ZPRQ92/Phone+.jpg Blogs - Using Messaging in your customer service strategy https://www.ccspecialists.co.uk/blogs/the-power-of-sms-technology-in-call-back-communication monthly 0.5 2019-12-12 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1575463236651-2TJZINC259SNPDQ6Z4D1/Phone+4.jpg Blogs - SMS technology in call-back communication https://www.ccspecialists.co.uk/blogs/external-test monthly 0.5 2020-01-22 https://www.ccspecialists.co.uk/blogs/7-games-to-liven-up-the-contact-centre monthly 0.5 2019-12-12 https://www.ccspecialists.co.uk/blogs/4-uses-of-artificial-intelligence-in-the-contact-centre monthly 0.5 2020-01-16 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1579168788243-0ISFRCL198HK98O19S69/amanda-dalbjorn-UbJMy92p8wk-unsplash+eye+.jpg Blogs - 4 uses of Artificial Intelligence in the contact centre https://www.ccspecialists.co.uk/blogs/6-top-tips-for-modernising-your-contact-centre-in-2020 monthly 0.5 2020-02-12 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1581504994193-7TBWXNUSV65QAKXMW41D/2020+2.jpg Blogs - 6 Top Tips for modernising your Contact Centre in 2020 https://www.ccspecialists.co.uk/blogs/cloud-to-the-future monthly 0.5 2020-03-12 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1581505393057-4FMCNJ8WT6AIRAGF4IK9/cloud+.jpg Blogs - Cloud to the future https://www.ccspecialists.co.uk/blogs/how-to-define-and-create-a-business-strategy monthly 0.5 2020-02-12 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1580987317967-UV0B9WARRLHN7FJR9SUV/you-x-ventures-Oalh2MojUuk-unsplash.jpg Blogs - How to define and create a Business Strategy https://www.ccspecialists.co.uk/blogs/is-aht-still-a-common-target-in-the-contact-centre-industry monthly 0.5 2020-02-13 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1581505738837-MB6MPV4UM7BM1GWTUM2V/james-sutton-qXn5L9BqRbE-unsplash.jpg Blogs - Is AHT still a common target in the Contact Centre industry? https://www.ccspecialists.co.uk/blogs/customers-the-key-to-your-success monthly 0.5 2020-03-12 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1582816613642-HNRAZQRCZE4MR44DFC77/CCS_Customers%2C+the+key+to+your+success+3.jpg Blogs - Customer's, the Key to your Success! https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1581589953561-BJNALWSG410CIZ2VUO99/Customer+Journey+animation+2.gif Blogs - Customer's, the Key to your Success! https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1582734693364-CKKPX0J7DY5SC3BVH7EO/Screenshot+%2821%29.png Blogs - Customer's, the Key to your Success! https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1582814283654-JQRTS73DJGUYP2IJU5O0/GIF+2.gif Blogs - Customer's, the Key to your Success! https://www.ccspecialists.co.uk/blogs/why-moving-over-to-the-cloud-is-beneficial-for-your-contact-centre monthly 0.5 2020-03-06 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1581519179331-G4SF00K5TKDFDKGJZEGW/cloud+art+.jpg Blogs - Why moving over to the Cloud is beneficial for your Contact Centre https://www.ccspecialists.co.uk/blogs/effective-script-ideas-for-your-contact-centre monthly 0.5 2020-03-12 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1582898527065-O6E7TEP7HXNCSO8M02R8/script+ideas.jpg Blogs - Effective script ideas for your Contact Centre https://www.ccspecialists.co.uk/blogs/customer-experience monthly 0.5 2020-03-12 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1583150734480-4WQVEEOTFEJBT8XTAG78/our+experience+.jpg Blogs - Customer Experience https://www.ccspecialists.co.uk/blogs/coronavirus monthly 0.5 2020-03-16 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1584014141167-YMC7CMEXP45J0A7PZD4K/coronavirus+1.jpg Blogs - Coronavirus https://www.ccspecialists.co.uk/insight daily 0.75 2019-07-08 https://www.ccspecialists.co.uk/insight/sv0l3b4ono8cc5jj6x7cnp9wpuhnju monthly 0.5 2019-07-08 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562587833980-RRWWGDD2LYAUJILBTODG/Operational+Support.jpg Insights-Summary - Insight 3 https://www.ccspecialists.co.uk/insight/sv0l3b4ono8cc5jj6x7cnp9wpuhnju-djemj monthly 0.5 2019-07-08 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562587833980-RRWWGDD2LYAUJILBTODG/Operational+Support.jpg Insights-Summary - Insight 2 https://www.ccspecialists.co.uk/insight/sv0l3b4ono8cc5jj6x7cnp9wpuhnju-djemj-mg9fb monthly 0.5 2019-07-11 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562587833980-RRWWGDD2LYAUJILBTODG/Operational+Support.jpg Insights-Summary - People, Process and Technology https://www.ccspecialists.co.uk/careerssummary daily 0.75 2019-07-10 https://www.ccspecialists.co.uk/careerssummary/permanent monthly 0.5 2019-07-11 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562702431407-UURQ09WGOES6Z7LGRGIS/Permanent.jpg Careers-Summary - Permanent https://www.ccspecialists.co.uk/careerssummary/associate monthly 0.5 2019-07-18 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562702450853-0SFJ41N3UDTQAFJ53LIX/Associate.jpg Careers-Summary - Associate https://www.ccspecialists.co.uk/aboutccs daily 0.75 2019-07-10 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562587547226-87OJVNB8O98E4MCM1H1D/tesco.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562587547844-9CTJSLGKDLFGA758I16I/Churchill.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562587547989-95YGA9IP3L5IQNCUYS67/green.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562587548121-586TFAQM176QVLRY8DYC/Directline.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562587548227-8GKFVUNWPKEERQJZ5PIF/rbs.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562587547076-NY0CAUNN8K7X411BVY5Z/axa.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562658925190-0BTXKX469ACJQRM2QZ5T/Equiniti.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562661404819-WP7NHK7OQXO1JM12S6GN/BT.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562659097173-FX3UTPGOL6PVK326Q0R2/trainline.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562659160632-XEC27BSKCER550B5M4HN/4net.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562658968984-QU376YP1H1V8R8NRTA1H/Bank+of+England.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562661172789-NPFJFGTRG288MI5Q1R3W/Reuters.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562661894582-EBN5F4TH2QK2XRK6A9T4/ofgem.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562661578173-FIFZ1EJM00A40E3MQALH/Refinitiv.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562661612669-7LVLKP133PYQCXFHFHYF/argos.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562660943022-HYS6L4OL6Z61QE4COCC3/ee.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562659188960-42R8ZFNUT21SEP9XDXQE/CXP.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562662084411-4K7GEOCVGP13BALKH1F3/O2.png About CCS https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562587248490-TNPC6BXR731OZIXTMG20/callc.jpg About CCS https://www.ccspecialists.co.uk/theteam daily 0.75 2020-02-05 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562663812129-2HKOIXRC6K9OF6GTX8IV/Dave%252BH.jpg The Team - Dave Hopkins – Senior Partner Dave has over 40 years’ experience in Telecommunications, Information Technology and Customer services. Over the last 20 years, David has undertaken many senior interim management posts and also built and managed the growth of 3 consultancies to the point of successful company sale. His market sector background includes engineering, retail, media and entertainment, telecommunications (fixed, mobile and convergence), financial services, petrochemical and drinks. Dave is an innovative thinker with a very successful track record in delivering large scale operational and technical strategies and transformational programmes to multi-national corporate organisations https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562663700439-UIC6JPM2LVTSMP09VWR1/Chris+M.jpg The Team - Chris Marsden – Senior Partner Chris has worked in and around contact centres for over 20 years with a number of those helping deliver transformational change across large and complex contact centres. He started off working through the ranks of numerous operational and support roles where he gained a great understanding of how contact centres operated before progressing in to contact centre technology, innovation, business analysis, project and programme management and then the founding of CCS. Chris is passionate about service delivery with a very successful track record of establishing, growing, fixing and supporting operations in customer focused environments with the ability to wear a number of different hats. https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562580937979-ITO01ILSH16JSD002ADN/callc.jpg The Team https://www.ccspecialists.co.uk/careers daily 0.75 2019-07-10 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562580993126-HEPHGM2H1GVCLHD5T61J/callc.jpg Careers https://www.ccspecialists.co.uk/blog daily 0.75 2019-12-10 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562580490625-MCEGMPT92F6OWT5CEZLD/callc.jpg Blog https://www.ccspecialists.co.uk/casestudies daily 0.75 2019-07-11 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562580525387-F03IXRAHC6ASP6BR1W6W/callc.jpg Case Studies https://www.ccspecialists.co.uk/capabilities daily 0.75 2019-07-11 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562580618404-5QXJG45QMYIALK6RK0IS/callc.jpg Capabilities https://www.ccspecialists.co.uk/contact-us daily 0.75 2019-11-13 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562580670228-H9EGN2K0BAZNA5S0XZ5R/callc.jpg Contact Us https://www.ccspecialists.co.uk/insights daily 0.75 2019-07-11 https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562833768127-Q2Q0I3WGVTEUWPHV2TMA/Customers%2C+the+key+to+your+success.PNG Insight https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562840134310-JQ41OZM73IRW3KSPBAVH/10+things+they+don%27t+tell+you+about+AI.PNG Insight https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562835037565-9849ILF1J2BABBMGJHR2/The+front+door+to+your+business.PNG Insight https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562845483825-JRMDCXQNMKPPQVU3JFAY/The+UK+CX+Decision+Makers+Guide+2019-20.PNG Insight https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562834907343-N7HJ6QW723U8Q9U7OMIZ/People%2C+process+%26+technology.PNG Insight https://images.squarespace-cdn.com/content/v1/5d1214cafd8fe9000127370a/1562587248490-TNPC6BXR731OZIXTMG20/callc.jpg Insight https://www.ccspecialists.co.uk/privacy-policy daily 0.75 2020-01-13