Information you can count on

The number of coronavirus cases continues to rise in the UK and around the world…

Customers demand faster, simpler ways to engage with companies and resolve issues….

Call center agents must be ready to handle a variety of situations and customer interactions…

Cloud is a central point in which inbound and outbound…

There are many organisations out there that talk about multi/omni-channel, AI, Chatbots …

Let’s look at some of the ways you can reduce your AHT in the contact centre…

Contact centres are diverse and highly complex organisations that are…

The advancement in technology is growing rapidly and so is the cloud-based contact …

Contact centres are a fundamental aspect of modern business…

Artificial Intelligence is a software that performs, thinks, talks and acts like an agent…

Whether your advisors are inbound or outbound, you can boost morale…

We all make mistakes… so it’s best to identify them before rather than later…

As people get on with their day-to-day lives, whether that be going to work…

Messaging has become a popular way for companies to…

So, let’s be clear about what Live Chat is and what Chatbots are…

Your TV box doesn't seem to be working at home, the big game is on…