The number of coronavirus cases continues to rise in the UK and around the world…
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Customers demand faster, simpler ways to engage with companies and resolve issues….
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Call center agents must be ready to handle a variety of situations and customer interactions…
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Cloud is a central point in which inbound and outbound…
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There are many organisations out there that talk about multi/omni-channel, AI, Chatbots …
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Let’s look at some of the ways you can reduce your AHT in the contact centre…
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Contact centres are diverse and highly complex organisations that are…
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The advancement in technology is growing rapidly and so is the cloud-based contact …
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Contact centres are a fundamental aspect of modern business…
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Artificial Intelligence is a software that performs, thinks, talks and acts like an agent…
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Whether your advisors are inbound or outbound, you can boost morale…
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We all make mistakes… so it’s best to identify them before rather than later…
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As people get on with their day-to-day lives, whether that be going to work…
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Messaging has become a popular way for companies to…
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So, let’s be clear about what Live Chat is and what Chatbots are…
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Your TV box doesn't seem to be working at home, the big game is on…
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